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Ordering Information
Secure Shopping
Payment Methods
Sales Tax
Shipping
Returns
Warranty
Liability
Ordering Information
Orders may be made online through our secure shopping cart and checkout using
a Visa, MasterCard or Discover Credit Card,
Or:
By e-mail at:
Order@DrivewayAlarmProducts.com
By fax at:
770-781-8588
By phone at:
678-648-9722
By mail at:
EZ CyberQuest, Inc.
(DrivewayAlarmProducts.com)
2300 Bethelview Road, Suite 110-181
Cumming, GA 30040-9475
Secure Shopping
You can shop at www.DrivewayAlarmProducts.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
If you prefer, we can process your transaction by phone, fax or mail. Call us at 678-648-9722 during our business hours, fax us at 770-781-8588 or mail your order to EZ CyberQuest, Inc. at 2300 Bethelview Road, Suite 110-181, Cumming, GA 30040-9475.
www.DrivewayAlarmProducts.com is registered with the Authorize.Net Verified Merchant Seal program.
Payment Methods
- Visa
- Mastercard
- Discover
- Amex (through PayPal below)
- PayPal (billing@ezcyberquest.com)
- Money Order - make payment to: EZ CyberQuest, Inc.
- Check – (3 week hold till check clears) - make payment to: EZ CyberQuest, Inc.
- Purchase Order - Place order online, the Fax your signed purchase order approval, company letterhead and P.O.# to: 770-781-8588 (FEE: 5% of order, $6 min - $40 max).
Sales Tax
Georgia shipping addresses will be charged 5 to 8% Sales Tax on the total order (including shipping and handling) which is based on the county delivered to. When placing an order you will be required to select the county name the order is being shipped to; this will automatically calculate the proper sales tax to be charged. For further info you may visit the Georgia Department of Revenue website.
Shipping, Handling, Misc.
We ship to the USA and Canada (most items)
We offer standard Flat Rate ground Shipping & Handling based on order total.
Order Total $0.01 up to $34.99, add $7.95
Order Total $35.00 up to $149.99, add $8.95
Order Total $150.00 up to $299.99, add $9.95
Order Total $300.00 and over, FREE standard ground Shipping & Handling
Express 2nd day shipping is available for $23.95*
Overnight shipping is available on some items for $37.95* to $57.95*,
please call us so that we can verify availability.
* Applies to U.S. delivery addresses in the 48 contiguous states only.
* Alaska or Hawaii shipping addresses are $6.00 additional.
* Canadian Addresses are 8% (of order total) additional (min. $11 - max. $22).
* Item Numbers ending in an 'AS' (for example: Item No. 25-001AS) have a flat one time total order Additional Shipping charge of $2.00 (even if total order is > $300).
* Purchase Orders are 5% (of order total) additional (min. $6 - max. $40) We do not accept Canadian Purchase Orders.
- We do not ship outside the US or Canada.
- We ship via UPS, USPS (Parcel Post, First Class, Priority Mail), DHL, or FedEx depending on item and shipping address.
- Orders are generally shipped same day or within two days after receipt.
Returns
We offer a 21-day money back guarantee. If you are not fully satisfied
with your purchase, you may return your order within 21 days of receipt.
Simply contact us by e-mail for a RMA (Return Merchandise Authorization)
number. Please be sure to provide your name, order number, order date, what
you would like to return, your telephone number, and a detailed reason for
return.
Please note the following terms:
- You must first e-mail CustomerService@DrivewayAlarmProducts.com to obtain RMA #.
- The products and packaging must be returned in new, resalable
condition.
- Products must be repacked as originally received with all original
packing materials.
- Packaging materials must not be torn, cut or damaged. *
- All accessories, manuals, literature and warranty registration cards
must be returned in complete and new condition.
- Any programming must be reset back to factory default.
- RMA# needs to be prominently displayed on the outside of your shipping
package.
- Return shipping expense will be paid by you.
- Returned merchandise must be postmarked within 21 days of your
delivery date.
- Please insure the return package and obtain some kind of tracking
number and/or delivery confirmation – it is your responsibility to make sure
we get it back.
- We do not refund the original shipping and handling charges you paid to have it shipped to you.
- When returning for a replacement, there will be no additional shipping charges to you.
- Shortly after you obtain your RMA number, you will be instructed where to return product to.
Upon receipt of the returned merchandise meeting the terms above, within
60 days we will issue a credit to your charge account or a refund in the same
form as was originally paid.
* If product is in an encapsulated plastic machined
sealed package, this requirement is waived only if the product is defective
when opened and you are requesting a replacement. Otherwise a 35% restocking fee applies.
Warranty
All warranties are provided by the manufacturer of the product. Most warranties are 1 year, but some are 90 days. If your product fails within the first 90 days after delivery we will try to assist you on a case by case basis (neglect, misuse, physical damage, etc. excluded).
Liability
Having no control over the installation, set-up, use, and maintenance of any product once in the buyer's possession, EZ CyberQuest, Inc. will not be responsible or liable for any loss, cost, or damage of any kind arising out of the use or mis-use of the products it sells.
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